The deadline for returns is 30 days from the date of receipt of the article (s).

In order to be accepted, returns must comply with the following conditions:

  • Products can not have been used. They must be in a new state.
  • The products must be sent in the original packaging in good condition (box of the brand of shoes without adhesive tape around for example) and inside a transport carton
  • Products must be shipped within 30 days of receipt of order.
  • It is important to follow the return procedure that begins by registering the return order in your RMA client account.

Items are your responsibility until they reach our warehouse. Our return address is:

RUNNERS.PT Estrada Exterior da Circunvalação, 2420 - 4435-185 Rio Tinto, Portugal,  PT +351 220 991 500 -

You also have the right to revoke the agreement without the need to provide any reason. All items must be unused and in their original condition. The revocation deadline is 30 days from the date you received your order. In order to exercise your right of revocation, you must inform us through the return form by means of a clear statement of your revocation of this purchase.

In case of cancellation of the contract, the amount paid will be refunded in the same way as the original payment made in the store, within a maximum period of 7 working days.

Print Return Note

Print the Return Note we sent directly to the e-mail indicated in your account, and place it inside the package along with the item to be returned.

If you do not have a printer, you should send the requested information on a white sheet:

  1. Indicate the date of the order and the number of the Return Note
  2. Enter billing name and address that appears in your order
  3. Indicate the reference of the article (s) to be returned, as well as the quantity
  4. The reasons for the return
  5. Method of payment used

This document must be placed inside the return package.

Shipping Container

Place the return note inside the package and outside the return number and the shipping address.

It is extremely important that the items are returned perfectly packaged and in perfect condition, unused and in their original packaging, including warranties, labels and instructions for use. If the products are damaged due to improper packaging, we will not accept return.

Return Shipping

The delivery of the return is the responsibility of the customer, and in case of an article change, the resend of the new order takes place at no cost to the customer. You can also return directly to our store. Once all the above conditions have been confirmed, we will accept the return of the product and return the value according to the payment method used, or if you wish to replace the returned item.

Portes Grátis Runners


No shipping fee for orders over 50€ in Portugal, over 120€ for Portuguese Islands and Spain or above 150€ for the rest of the world.

Devoluções Runners


We accept your return up to 30 days after purchase. Read here to learn our "Return Policy".



We have just the right payment method for an easy order. Read here to learn our "Payment Methods".