The deadline for returns is 30 days from the date of receipt of the article (s).
In order to be accepted, returns must comply with the following conditions:
- Products can not have been used. They must be in a new state.
- The products must be sent in the original packaging in good condition (box of the brand of shoes without adhesive tape around for example) and inside a transport carton
- Products must be shipped within 30 days of receipt of order.
- It is important to follow the return procedure that begins by registering the return order in your RMA client account.
Items are your responsibility until they reach our warehouse. Our return address is:
RUNNERS.PT Estrada Exterior da Circunvalação, 2420 - 4435-185 Rio Tinto, Portugal, PT +351 220 991 500 - firstname.lastname@example.org
You also have the right to revoke the agreement without the need to provide any reason. All items must be unused and in their original condition. The revocation deadline is 30 days from the date you received your order. In order to exercise your right of revocation, you must inform us through the return form by means of a clear statement of your revocation of this purchase.
In case of cancellation of the contract, the amount paid will be refunded in the same way as the original payment made in the store, within a maximum period of 7 working days.
Print Return Note
Print the Return Note we sent directly to the e-mail indicated in your account, and place it inside the package along with the item to be returned.
If you do not have a printer, you should send the requested information on a white sheet:
- Indicate the date of the order and the number of the Return Note
- Enter billing name and address that appears in your order
- Indicate the reference of the article (s) to be returned, as well as the quantity
- The reasons for the return
- Method of payment used